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About This Webconference

Improving patient satisfaction isn’t easy; it often requires both high-level culture change and tactical operational changes.

On November 14, hear how two organizations leveraged data to train staff members to achieve quality rounds. Join Cindy Rohman, CNO at Lexington Health, and Paige Smith, CNO at Memorial Health System, as they share their strategies for improving HCAHPS scores and engaging staff in the rounding process.

Tuesday, November 14, 20173 p.m. - 4 p.m. ET

How to improve your rounding strategy and HCAHPS scores

Lessons from Lexington Health and Memorial Health System

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